Jeeda Masoud

I design systems
with meaning & clarity

UX Strategy · UX Writing · Content Design

Shopify TELUS Digital Yahoo Universal McCann The Neuron Tayeb Trinitae
ABOUT

I'm a UX and content designer who thinks in whole experiences. I work across content, systems, and service design, drawing a clear line from a single word to the shape of the whole journey. I love zooming out to the big picture, and I care just as deeply about the details that make it work.

content  ·  systems  ·  service design

SERVICES
UX Writing
Information Architecture & Navigation Design
Content Strategy & Design Systems
Naming & Terminology
Onboarding & Empty States
Help Content & Localization
Journey Mapping
Copywriting
Branding
Website Content
CLEAR LANGUAGE·CONSIDERED SYSTEMS·EFFORTLESS EXPERIENCES· CLEAR LANGUAGE·CONSIDERED SYSTEMS·EFFORTLESS EXPERIENCES·
SELECTED WORK
JEEDA MASOUD·UX & CONTENT DESIGNER·AVAILABLE FOR CONTRACT & FULL-TIME· JEEDA MASOUD·UX & CONTENT DESIGNER·AVAILABLE FOR CONTRACT & FULL-TIME·
EXPERIENCE
2026–PRESENT

Lead Experience Designer

Tayeb Food App

2026–PRESENT

Lead Service Designer

Trinitae

2023–2025

Operations Manager

The Neuron DSP

2021–2023

Senior Content Designer

Shopify

2019–2021

Senior Content Strategist

TELUS Digital

EARLIER

Account Manager & Digital Strategist

Yahoo Canada  ·  Universal McCann  ·  Columbia University

KIND WORDS

Jeeda consistently demonstrated her ability to think beyond the immediate task at hand, taking a holistic approach to problem-solving that always considered the broader systems and principles in play. She tirelessly worked on, and thought about, how to frame the work we were doing into something other teams could utilize and run with on their own.

Anna Borg Lead Product Designer · Hubspot

Jeeda is a senior content designer who ignores boundaries. She's a big-picture thinker who cares about the details, and she's constantly experimenting with visual design and development tools. She's also one of those people who multiplies the quality and output of the team around her, asking the right questions, demystifying concepts, and leaving people with fresh new perspectives to consider.

Elizabeth McGuane UX Director · Shopify

From the outset, Jeeda demonstrated a profound ability to ask insightful questions that went beyond the surface level. This innate curiosity enabled her to identify broader problems and devise innovative solutions that significantly elevated the quality of our work. Jeeda's talent for creating compelling visualizations helped us communicate complex ideas and concepts with clarity, ensuring a seamless understanding amongst our team and stakeholders.

Steven Neff Staff Product Designer · Adobe
CONNECT
© 2026 JEEDA MASOUD UX & CONTENT DESIGNER · AMMAN, JORDAN